Ride On Miami Support

General 10

• Who operates the scheme?
• What are e-bikes?
• How many docking stations are available?
• What age do you need to be to use Ride On Miami?
• How can I book an e-bike/dock?

See all 10 articles

How-To Videos 2

• How do I start a trip using my virtual KeyCard?
• ¿Cómo inicio un viaje con mi KeyCard virtual?

How to register / Sign up 5

• How do I register for the Ride On Miami scheme?
• What kind of information do I need to provide to register?
• What should I do if I have not received my validation email?
• How can I keep logged in to my account?
• What should I do if I forget my password?

Pricing / Payments 12

• How much does Ride On cost?
• What is a plan?
• How do I buy a plan?
• Can I buy a plan in cash?
• Why do I need to enter my payment method details before opening a trip?

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KeyCards 10

• What is a KeyCard?
• I’ve put the Physical KeyCard into the kiosk and I cannot get it back
• What do I do if my Physical KeyCard is lost/stolen?
• Where can I collect my Physical KeyCard?
• How do I link my account with the Virtual KeyCard to my mobile device?

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Using the e-bikes 12

• What is a ‘trip’?
• How do I unlock a bike?
• How do I use the e-bike?
• Can I stop between stations?
• What do I do if the bike runs out of charge while I am using it?

See all 12 articles

Safety and Security 8

• What are you doing to protect against Covid-19?
• Where can I find information about Coronavirus and local guidelines for Miami?
• How often are the e-bikes checked?
• Can I lock the bike with a personal lock?
• Can the e-bikes be used at night?

See all 8 articles

Reporting a problem or accident 2

• How do I report a damaged bike?
• I’ve had an accident! What do I need to do to get a refund?

Your Account 2

• Can I change my username?
• Can I have more than 1 account?