Ride On Miami Support
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Knowledge base
Ride On Miami
General
10
Who operates the scheme?
What are e-bikes?
How many docking stations are available?
What age do you need to be to use Ride On Miami?
How can I book an e-bike/dock?
See all 10 articles
How-To Videos
2
How do I start a trip using my virtual KeyCard?
¿Cómo inicio un viaje con mi KeyCard virtual?
How to register / Sign up
5
How do I register for the Ride On Miami scheme?
What kind of information do I need to provide to register?
What should I do if I have not received my validation email?
How can I keep logged in to my account?
What should I do if I forget my password?
Pricing / Payments
12
How much does Ride On cost?
What is a plan?
How do I buy a plan?
Can I buy a plan in cash?
Why do I need to enter my payment method details before opening a trip?
See all 12 articles
KeyCards
10
What is a KeyCard?
I’ve put the Physical KeyCard into the kiosk and I cannot get it back
What do I do if my Physical KeyCard is lost/stolen?
Where can I collect my Physical KeyCard?
How do I link my account with the Virtual KeyCard to my mobile device?
See all 10 articles
Using the e-bikes
12
What is a ‘trip’?
How do I unlock a bike?
How do I use the e-bike?
Can I stop between stations?
What do I do if the bike runs out of charge while I am using it?
See all 12 articles
Safety and Security
8
What are you doing to protect against Covid-19?
Where can I find information about Coronavirus and local guidelines for Miami?
How often are the e-bikes checked?
Can I lock the bike with a personal lock?
Can the e-bikes be used at night?
See all 8 articles
Reporting a problem or accident
2
How do I report a damaged bike?
I’ve had an accident! What do I need to do to get a refund?
Your Account
2
Can I change my username?
Can I have more than 1 account?