Penalties will be applied to those users that don’t use the bike-sharing scheme properly.

Misuse of the service includes (but is not limited to) :

  • More than one person riding on the same e-bike

  • Using the KeyCard of another user to open a trip

  • Losing the e-bike

  • Stealing the e-bike 

  • Carrying a passenger on the e-bike.

  • Transferring the KeyCard to another person.

  • Leaving the bike unattended during the trip.

  • Not closing a trip by docking the bike properly at a station.

  • Closing the trip after Plan expiration.

  • Damaging the bike/station or any of their elements, intentionally or due to an oversight

  • Causing permanent damage or loss of the e-bike, intentionally or due to an oversight