If an e-bike is damaged, we recommend that you choose another one for your trip and report the incident through the "Report a problem" service of the Ride On US app, through the rideonmiami.com website or by calling Customer Service.


If you have any trouble during the trip, please return the e-bike as soon as possible at any of our stations and report the incident through the "Report a problem" service of the Ride On US app, though the rideonmiami.com website or by calling Customer Service.


We strive to offer the best e-bike sharing service in the market, so that we review and maintain our equipment on an ongoing basis to make sure that your trip will be comfortable and safe.