Please let us know about the accident as soon as possible by emailing support@rideonmiami.com and letting us know the details.


To request a refund of your trip costs you'll need to send us a police or medical report and detailed explanation of what happened. We'll review your case to find the best solution. 


Remember to report the accident to Ride On Miami within 48 hours of the accident happening. Late notice may result in rejection of your refund request.