General

Who operates the scheme?
The e-bike scheme is operated by bike share company Ride On, an established company who run e-bike schemes in the United Kingdom too.  
Fri, 4 Dec, 2020 at 7:25 AM
What are e-bikes?
An e-bike is just like a standard bicycle, but with an electric motor and battery attached. It can make for faster journey times and sweat-free travel in...
Fri, 4 Dec, 2020 at 7:26 AM
How many docking stations are available?
The Ride On Miami scheme will have 120 stations that are being launched gradually throughout Miami-Dade County. You can see all the current stations and...
Fri, 4 Dec, 2020 at 7:26 AM
What age do you need to be to use Ride On Miami?
For health and safety reasons, the minimum age to use the scheme is 18 years old.  As part of registration, users will need to confirm that all the info...
Fri, 4 Dec, 2020 at 7:27 AM
How can I book an e-bike/dock?
You can book an e-bike or dock through the Ride On US app and/or the rideonmiami.com website up to 15mins in advance of your hire. Please visit the Map se...
Fri, 4 Dec, 2020 at 7:27 AM
Can I change the language in the Ride On US app?
The app is available in English and Spanish. You’ll see a button to change the language in all our platforms (top-right corner of the screen).
Fri, 4 Dec, 2020 at 7:27 AM
I am disabled – can I use the service?
E-bikes can help enable cycling for people with some disabilities. To discuss specific support for your needs, please contact us at support@rideonmiami.com.
Fri, 4 Dec, 2020 at 7:28 AM
I am not comfortable riding a two wheeled bike. What options do I have?
All our e-bikes have two wheels. At the moment, we can’t offer additional options. 
Fri, 4 Dec, 2020 at 7:28 AM
Is there an app available to use the service?
Yes! - You'll find our Ride On US app - available for iOS - in the App Store.
Thu, 10 Dec, 2020 at 11:59 AM
How do I use the Ride On US app?
Mon, 25 Jan, 2021 at 9:41 AM