Pricing / Payments

How much does Ride On cost?
There is a choice of access plans available to suit your needs, from day rates to memberships (monthly/annual). In addition, a fixed tariff will be charge...
Fri, 4 Dec, 2020 at 7:50 AM
What is a plan?
A plan is the pricing option that you choose for using the e-bike scheme.  
Fri, 4 Dec, 2020 at 7:50 AM
How do I buy a plan?
You can choose and pay for a plan on either the Ride On US app or the rideonmiami.com website. The details of each plan including cost, how they work and...
Fri, 4 Dec, 2020 at 7:51 AM
Can I buy a plan in cash?
Unfortunately, we don’t accept cash. You need a valid payment method to use our system - We currently accept Visa, and Mastercard (both debit and credit ...
Fri, 4 Dec, 2020 at 7:52 AM
Why do I need to enter my payment method details before opening a trip?
All of our day passes and subscriptions require pre-payment before allowing you to open a trip. The cost of the pass or subscription that you choose will ...
Fri, 4 Dec, 2020 at 7:52 AM
Can I switch to a different plan?
Yes, but please wait for one plan to expire before switching as refunds cannot be given for any unused day plan or membership. It is not possible to have ...
Fri, 4 Dec, 2020 at 7:53 AM
How do I delete one of my payment methods (credit cards)?
To delete one of your payment methods, you will have to contact our Ride On Miami support team at support@rideonmiami.com and request the credit card to ...
Fri, 4 Dec, 2020 at 7:54 AM
How do I deactivate my account?
To deactivate your account, visit the ‘My Account’ section of the app or rideonmiami.com. Here you will find the ‘Delete my account’ option. If you have an ...
Fri, 4 Dec, 2020 at 7:54 AM
How can I reactivate a plan again after deleting all my payment methods?
It is easy to manage your payment methods in the My Account section on both the app and the website. Once a valid credit or debit card is added to your ac...
Fri, 4 Dec, 2020 at 7:55 AM
I am not able to cancel my plan
If you are having problems cancelling your plan, it may be for one of these reasons:  You have a pending payment  You have an open trip  You have ...
Fri, 4 Dec, 2020 at 7:55 AM