Ride On Miami Support

There is a choice of access plans available to suit your needs, from day rates to memberships (monthly/annual). In addition, a fixed tariff will be charge...

A plan is the pricing option that you choose for using the e-bike scheme.  

You can choose and pay for a plan on either the Ride On US app or the rideonmiami.com website. The details of each plan including cost, how they work and...

Unfortunately, we don’t accept cash. You need a valid payment method to use our system - We currently accept Visa, and Mastercard (both debit and credit ...

All of our day passes and subscriptions require pre-payment before allowing you to open a trip. The cost of the pass or subscription that you choose will ...

Yes, but please wait for one plan to expire before switching as refunds cannot be given for any unused day plan or membership. It is not possible to have ...

To delete one of your payment methods, you will have to contact our Ride On Miami support team at support@rideonmiami.com and request the credit card to ...

To deactivate your account, visit the ‘My Account’ section of the app or rideonmiami.com. Here you will find the ‘Delete my account’ option. If you have an ...

It is easy to manage your payment methods in the My Account section on both the app and the website. Once a valid credit or debit card is added to your ac...

If you are having problems cancelling your plan, it may be for one of these reasons:  You have a pending payment  You have an open trip  You have ...