Ride On Miami Support

To use Ride On Miami you will need either a Physical or Virtual KeyCard. The Physical KeyCard can be ordered from the Ride On US app or rideonmiami.com webs...

It’s really important that the Physical KeyCard is not put into the kiosk for any reason as it may get stuck. If it does get stuck in error, then please...

Please let us know through the Ride On US app or the rideonmiami.com website, if you have lost or someone has stolen your KeyCard.  In the My Account se...

You can collect your Physical KeyCard at any of our kiosks using the code you will have received after purchase. At the kiosk, you will need to  login and t...

If you buy a Virtual KeyCard from your mobile device, this KeyCard will be automatically linked to this device.  If you purchase a Virtual KeyCard from th...

Your Virtual KeyCard can only be linked to one mobile device. If you want to change the mobile device linked to your Virtual KeyCard, you just need to login...

The key difference between the KeyCards is that the Physical KeyCard is carried with you, and the Virtual KeyCard is used on your smartphone. The benefits...

There can be a number of reasons which may stop you from opening a trip. These can include: balance being due, a trip is already open, Bluetooth has not b...

Unfortunately, it’s not possible to hold KeyCards in both formats. When you purchase a plan, you will need to choose which format is better for you - We r...

No, you must hold an active Virtual or Physical KeyCard to book a bike or dock.   If you choose a Physical KeyCard, you will need to have collected this ...