KeyCards

What is a KeyCard?
To use Ride On Miami you will need either a Physical or Virtual KeyCard. The Physical KeyCard can be ordered from the Ride On US app or rideonmiami.com webs...
Mon, 7 Dec, 2020 at 3:18 AM
I’ve put the Physical KeyCard into the kiosk and I cannot get it back
It’s really important that the Physical KeyCard is not put into the kiosk for any reason as it may get stuck. If it does get stuck in error, then please...
Mon, 7 Dec, 2020 at 3:18 AM
What do I do if my Physical KeyCard is lost/stolen?
Please let us know through the Ride On US app or the rideonmiami.com website, if you have lost or someone has stolen your KeyCard.  In the My Account se...
Mon, 7 Dec, 2020 at 3:19 AM
Where can I collect my Physical KeyCard?
You can collect your Physical KeyCard at any of our kiosks using the code you will have received after purchase. At the kiosk, you will need to  login and t...
Mon, 7 Dec, 2020 at 3:19 AM
How do I link my account with the Virtual KeyCard to my mobile device?
If you buy a Virtual KeyCard from your mobile device, this KeyCard will be automatically linked to this device.  If you purchase a Virtual KeyCard from th...
Mon, 7 Dec, 2020 at 3:20 AM
How can I link my Virtual KeyCard to another mobile device?
Your Virtual KeyCard can only be linked to one mobile device. If you want to change the mobile device linked to your Virtual KeyCard, you just need to login...
Mon, 7 Dec, 2020 at 3:20 AM
What are the differences between the Physical and the Virtual KeyCard?
The key difference between the KeyCards is that the Physical KeyCard is carried with you, and the Virtual KeyCard is used on your smartphone. The benefits...
Mon, 7 Dec, 2020 at 3:21 AM
What should I do if I cannot open a trip with the Virtual KeyCard?
There can be a number of reasons which may stop you from opening a trip. These can include: balance being due, a trip is already open, Bluetooth has not b...
Mon, 7 Dec, 2020 at 3:22 AM
Can I have both Physical and Virtual KeyCards at the same time?
Unfortunately, it’s not possible to hold KeyCards in both formats. When you purchase a plan, you will need to choose which format is better for you - We r...
Mon, 7 Dec, 2020 at 3:24 AM
Can I pre-book a bike or a dock without a KeyCard?
No, you must hold an active Virtual or Physical KeyCard to book a bike or dock.   If you choose a Physical KeyCard, you will need to have collected this ...
Mon, 7 Dec, 2020 at 3:24 AM