Using the e-bikes

What is a ‘trip’?
To hire an e-bike, you’ll need to ‘open a trip’. As soon as you unlock an e-bike, it means that you’re opening a trip (starting a hire).
Mon, 7 Dec, 2020 at 3:30 AM
How do I unlock a bike?
Before you can open a trip you’ll need to have an active plan (On the Go, Day Pass or Subscription), and either a Physical KeyCard or a Virtual KeyCard link...
Thu, 7 Jan, 2021 at 10:12 AM
How do I use the e-bike?
It’s very simple and straightforward to ride an e-bike.  The only major difference from a standard bike is that an e-bike is able to give you extra power/as...
Mon, 7 Dec, 2020 at 3:32 AM
Can I stop between stations?
Yes.   Please note - While you have an open trip, you are responsible for the e-bike. This means you are liable for any costs and penalties incurred as ...
Mon, 7 Dec, 2020 at 3:33 AM
What do I do if the bike runs out of charge while I am using it?
From the time the e-bike is released, there should be enough battery to complete a trip of under 4 hours. If for some reason your trip is over 4 hours lon...
Mon, 7 Dec, 2020 at 3:34 AM
What’s the top speed of the e-bikes?
Our e-bikes are limited to a maximum speed of 15 MPH in line with legal requirements.
Mon, 7 Dec, 2020 at 3:34 AM
What do I do with the bike when I’ve finished my ride?
To close the trip at the end of your ride, you will need to return the e-bike at any of our docking stations. All trips must start and end at the station ...
Mon, 7 Dec, 2020 at 3:36 AM
How are the e-bikes charged?
The e-bikes are charged when connected to our docks. Every time you dock an e-bike at a station the charging starts automatically  A battery is completely...
Mon, 7 Dec, 2020 at 3:36 AM
Are the e-bikes tracked?
All e-bikes have a GPS tracker so we will always be able to locate a bike. The system will also alert us if a trip has not been closed properly so we can co...
Mon, 7 Dec, 2020 at 3:36 AM
Are the e-bikes available 24/7?
We want you to have the freedom to use the e-bikes whenever you want, so the e-bikes are available all day, every day, 365 days a year.   In an extreme c...
Mon, 7 Dec, 2020 at 3:37 AM