Reporting a problem or accident

How do I report a damaged bike?
If an e-bike is damaged, we recommend that you choose another one for your trip and report the incident through the "Report a problem" service of ...
Mon, 7 Dec, 2020 at 3:53 AM
I’ve had an accident! What do I need to do to get a refund?
Please let us know about the accident as soon as possible by emailing and letting us know the details. To request a refund of yo...
Mon, 7 Dec, 2020 at 3:52 AM